Frequently Asked Questions

• Are you licensed, insured, and bonded?
• Will I know if you use subcontractors and who supervises their work?
• If you use subcontractors, whom do I call if there is a problem?
• Last time I hired a contractor, I had significant problems getting a return phone call and having them show up when they said they would.  What can I expect from your company?
• How will you deal with my non-smoking home?
• How will you deal with my pets that will be home while you are working?
• How will you protect my floors, furniture, etc, during the project?
• The last time I hired a contractor, we lived with a lot of disruption and were left with construction debris everywhere. What can you do to make it less of a mess?
• Do you have references?

1
Are you licensed, insured, and bonded?

Yes, we are licensed with the State of Oregon, CCB# 163062. We are insured by the Scottsdale Insurance Group, with TW Morgan Insurance Services in Tigard, OR.

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2
Will I know if you use subcontractors and who supervises their work?

We generally do not use subcontractors if we can do the work ourselves, but there are times when it is required by law, such as using a plumber, electrician, or other trade that requires a special license. When we do use a subcontractor, we will be there to get them started, and in some cases, one of us will be present the entire time a subcontractor is in your home.

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3
If you use subcontractors, whom do I call if there is a problem?

When subcontractors are used, Construction Transformations is still the responsible party for the work. We will ensure that all work by subcontractors meets our standards, or we will fix it. In most cases, we have a long working relationship with the people we use, so we know that they provide quality work that is up to our standards and are dependable and reliable in the service they provide. We keep files to verify that each subcontractor we do use is licensed, bonded, and insured. If there ever is a problem, we request that it be reported to us immediately so we can take care of it promptly.

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4
Last time I hired a contractor, I had significant problems getting a return phone call and having them show up when they said they would.  What can I expect from your company?

Both Angela and Simone have home phones with answering machines and both carry cell phones for business purposes. We pride ourselves on returning phone calls. If neither of us is able to do so, we may ask another person working with us to call you, but we strive to return all calls within 24 hours.

There are times when we cannot predict when we will be at your house as accurately as we would like. When this happens, it is usually because we must have a subcontractor complete the next piece of the work and the subcontractor is delayed. A delay may also happen when a critical part or other supplies that were ordered do not come in as promised. In any case, we will keep you informed of the progress and tell you if we will not be there as scheduled.

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5
How will you deal with my non-smoking home?

The utmost sensitivity will be used in relation to smoking, chemical odors, or fumes that may cause the homeowner a problem. Neither of the partners of Construction Transformations are smokers, but we may use subcontractors who do smoke. When that happens, we not only require all smoking to be done outside, but that all materials are properly disposed of and that no smoking debris is left for the homeowner to clean up. Customers may also request that no one smoke on their property.

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6
How will you deal with my pets that will be home while you are working?

Angela and Simone are both pet lovers, and take great care to be introduced to the animal members of your family. We try to work in ways that will reduce the stress for your pet, especially if you are not home when we are working. You can help us by introducing us to your pet and giving us information and instructions on how we can be sensitive to your pet’s needs. Simone has had both dog and cat members of her family. Angela likes cats, but is a self-admitted dog magnet. She loves them and they love her, consequently, Angela rarely has difficulty with any dog.

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7
How will you protect my floors, furniture, etc, during the project?

We have some great roll-out and stick-down products that protect floors and carpets from the wear and tear of construction. We will ask that you move valuable art objects and furniture from the area before construction starts, and we will treat your home and possessions with great care.

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8
The last time I hired a contractor, we lived with a lot of disruption and were left with construction debris everywhere. What can you do to make it less of a mess?

At Construction Transformations, we are proud of the work we do, and this includes clean-up. Many customers recommend us and come back to us for additional work precisely because we provide quality work and a service that is unfortunately rare in our field: clean-up. Construction is inherently messy, it’s not always possible to leave things tidy on a daily basis, but we will TRY. We sweep up and use a shop vac as needed. We remove construction debris and haul away all left over construction materials. We won’t expect you to clean up after us!

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9
Do you have references?

Yes, we have references. For security, their names are not listed on our web site, but ask us for names and numbers if you wish to call some of our satisfied customers!

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